Privacy policy

Privacy Policy

At Trove Collective Co, we understand that your privacy is important to you. This policy outlines how we collect, use, store and protect your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

By using our website or purchasing from us, you agree to the collection and use of your information in accordance with this policy.

Information we collect

When you purchase a product, create a trade account or sign up to our mailing list, you choose to provide us with personal information. This may include:

  • Your name
  • Email address
  • Phone number
  • Shipping and billing address
  • Business name and ABN (for trade account holders)
  • Payment information
  • Any other information you choose to provide

This information helps us process your orders, manage your account and keep you informed about new product launches, special events and offers that may be of interest to you.

How we use your information

  • Process and fulfill your orders.
  • Manage trade and wholesale accounts.
  • Communicate with you about your order or enquiry.
  • Send marketing communications where you have opted in.
  • Improve our website and customer experience.
  • Comply with our legal obligations.

We may communicate with you via email, phone, SMS or social media.

Third party service providers

To operate our business and deliver our services, we work with trusted third party providers. These include:

  • Shopify — our e-commerce platform, which processes and stores order and customer data.
  • Payment processors — including Stripe and/or PayPal, which handle payment transactions securely.
  • Shipping carriers — who receive your delivery address to fulfill your order.
  • Email marketing platforms — Klaviyo, used to manage and send marketing communications.

These providers are given access to your information only as necessary to perform their services and are required to protect it in accordance with applicable privacy laws. We do not sell your personal information to third parties.

Cookies & website tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyse website traffic. This may include tools such as Google Analytics and Meta Pixel. By using our website, you consent to the use of cookies in accordance with this policy. You can choose to disable cookies through your browser settings, however this may affect the functionality of our website.

Data storage & security

Your personal information is stored securely through our e-commerce platform, Shopify and associated service providers. We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification or disclosure. However, no internet transmission can be guaranteed to be 100% secure and we cannot ensure the absolute security of information transmitted to or from our website.

Data retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. If you wish to have your information deleted, please contact us at hello@trovecollectiveco.com and we will action your request where possible.

Marketing Communications

From time to time, Trove Collective Co may invite you to participate in competitions, surveys or promotions. Additional terms and conditions will apply to these activities and will be provided at the time of participation.

As required by Australian law, you may opt out of direct marketing communications at any time by following the unsubscribe instructions at the bottom of any email we send, or by contacting us directly at hello@trovecollectiveco.com. We will action all opt out requests promptly.

Your Rights

Under the Australian Privacy Act, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of any inaccurate or incomplete information.

To exercise any of these rights, please contact us at hello@trovecollectiveco.com. We will respond to all requests within a reasonable timeframe.

Company details

Trove Collective Co

ABN 98 975 831 134

PO Box 3590, Mornington 3931, Victoria, Australia. 

Phone : 1800 960 434 

Email enquiries : hello@trovecollectiveco.com