Shipping policy
Shipping costs vary by order size, weight, destination and product type. We work with our delivery partners to secure the best possible rates and will always pass these through to you at checkout. If no shipping rate is available at checkout, please contact us at hello@trovecollectiveco.com and we will arrange a custom quote.
Delivery Timeframes
Once your order is confirmed, we work to dispatch as quickly as possible. Estimated delivery timeframes are:
- Standard items: 2–6 business days Australia-wide.
- Large or freight items (trampolines, saunas, glamping structures, furniture): 4–10 business days depending on location.
- Rural and remote areas may require additional time.
Please note that delivery timeframes are estimates only. Factors including weather, high postal traffic and carrier performance are outside of our control. We appreciate your understanding.
Australia-Wide Delivery We deliver to all states and territories across Australia including regional and rural areas. Please be aware that additional delivery timeframes and costs may apply for remote locations.
Large & Freight Items Some products in our range, including trampolines, outdoor saunas, glamping structures and large furniture pieces : are dispatched via freight carriers. For these items, delivery will be to the kerb or ground floor only unless otherwise arranged. Please ensure someone is available to receive and sign for large deliveries. If you require delivery to a specific site or floor, please contact us prior to ordering so we can arrange accordingly.
Delivery Address We are unable to deliver to P.O. Boxes. Please ensure a valid physical address is provided at checkout. Trove Collective Co will not be held responsible for delays or failed deliveries resulting from an incorrect or incomplete address.
Signature & Receipt Some deliveries will require a signature upon receipt. If a delivery attempt is unsuccessful, the carrier will leave a card with redelivery or collection instructions. Additional redelivery fees may apply.
Damaged in Transit We take care to ensure all orders are appropriately packaged for transit. In the event that your order arrives damaged, please do the following:
- Note the damage with the carrier at the time of delivery where possible.
- Take photos of the damaged packaging and product immediately upon receipt.
- Contact us within 1 business days at hello@trovecollectiveco.com with your order details and photos.
We will work with you and our carrier partners to resolve the matter as quickly as possible.
Tracking Tracking information will be provided once your order has been dispatched. For freight items, our team will be in touch with estimated delivery windows directly.
If you have any questions about your delivery, please don't hesitate to contact us at hello@trovecollectiveco.com