Change of mind
We don't offer refunds or exchanges for change of mind, so please choose carefully. If you'd like help with sizing or specs before ordering, get in touch.
Faulty or damaged items
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If your item is faulty, damaged or not as described, you're entitled to a repair, replacement or refund, depending on the problem.
Please inspect your order on arrival and contact us as soon as possible if anything is wrong, with your order number and photos. Transit damage is easiest to resolve when reported within 48 hours, so we can claim with the carrier. For large items, we'll arrange inspection or collection. If an item is confirmed faulty, we'll cover reasonable return costs.
Contact us at hello@trovecollectiveco.com or 1800 960 434.
For full details, see our Refund policy.