Refund policy
Returns & RefundsÂ
At Trove Collective Co, we are committed to ensuring every customer is happy with their purchase. Please read our returns and refunds policy carefully before placing your order.Â
Change of Mind We do not accept returns or offer refunds for change of mind purchases. We encourage you to review all product information, dimensions and specifications carefully before placing your order. If you have any questions prior to purchasing, please contact us at hello@trovecollectiveco.com
Inspecting Your Order All items must be inspected upon delivery. If your order arrives damaged or faulty, you must notify us in writing within 48 hours of receipt by emailing hello@trovecollectiveco.com. Please include:
- Your order number
- A description of the issue
- Clear photos and/or videos of the damage or fault
If written notification is not received within 48 hours of delivery, the goods will be deemed to have been received in good condition and no claim can be made.
Eligible Returns Where a return is approved, all items must be:
- Unused and in original condition
- In original, undamaged packaging
- Accompanied by proof of purchase
Returns that do not meet these conditions will not be accepted.
Return Shipping Return postage is at the buyer's expense unless the item is confirmed as faulty or damaged in transit. We recommend using a trackable shipping method for all returns, as Trove Collective Co cannot be held responsible for items lost or damaged during return transit.
Trade & Wholesale Orders For trade account holders and wholesale orders, returns and refunds are handled in accordance with your individual trade agreement. Please contact us directly at hello@trovecollectiveco.com to discuss any issues with your order.
Your Rights Under Australian Consumer Law Nothing in this policy limits or excludes your rights under the Australian Consumer Law. Our products come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Questions? If you have any questions about your order or our returns process, please don't hesitate to get in touch at hello@trovecollectiveco.com.
We'll always do our best to resolve any issue promptly and fairly.